About us
A Chester care team, started by a nurse
Helen Marsh started Wrenmoor in 2012 with four carers and a rule: no visit too short to sit down. 14 years later there are 64 of us, and the rule has not changed.
- Carers, all employed
- 64
- Families visited each week
- 180
- Villages and areas covered
- 18
What we hold ourselves to
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Time to sit down
No visit shorter than 30 minutes, and no wash and dress squeezed into less than 45. Rushed care is how falls and missed tablets happen.
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The same faces
Every family has a team of two or three regular carers, planned around the same times each week, so nobody has to explain themselves to a stranger.
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Carers who stay
Our carers are employed, paid for travel time and given guaranteed hours. The average carer has been with us for more than four years.
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Families kept in the loop
Notes after every visit, a call from a senior carer every month, and a phone line where a person answers from 8am to 8pm.
Some of the people you will speak to
Our office is in Chester. When you ring, it will usually be one of these three who answers.
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Helen Marsh
Founder and registered manager
A district nurse for twenty years before starting Wrenmoor. Still does the first home visit for many new families.
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Claire Bennett
Senior carer, dementia lead
Trains every new carer in dementia care, and has visited some of the same families for nine years.
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Dev Okafor
Care coordinator
Plans the rotas, so the same carers reach the same houses at the same times. Answers most of the calls.
Wrenmoor Home Care is registered with the [care regulator], registration [registration number], and is currently rated [rating].
Thinking of becoming a carer?
We are always looking for kind, steady people who live in or near Chester. Experience helps, but the right person matters more: we train you fully before your first visit.
- From £13.40 an hour, with travel time paid at the same rate
- Guaranteed hours, and rotas planned four weeks ahead
- Five days of paid training before you start, and a mentor for your first month
- Mileage at 45p a mile, and a pool car for carers who do not drive
Come and meet us, or we will come to you
The first home visit is free and comes with no pressure. If you would rather start with a chat, ring the office and ask for Helen.
