Home care in Chester since 2012
Visits from 30 minutes up to live-in care, for older people who want to stay in their own home. A small, steady team for each family, and a phone that a person answers.
Ring us for a chat
01632 960 418A person answers, 8am–8pm, every day
No menus and no call centre. You speak to someone in our Chester office who can arrange care.
Care for:
Rated [rating] by the [care regulator] 64 carers, all employed by us 4.9 out of 5 from 126 family reviews
Visits from 30 minutes
A morning call, a lunchtime visit or a whole afternoon. You choose the length.
The same small team
Two or three regular carers who know the house, the routine and the cat’s name.
Start within 48 hours
After a hospital stay or a fall we can usually begin the day after our visit.
No long contract
Change hours any week. Two weeks’ notice to stop, nothing to sign for a year.
Five kinds of care, all from the same team. Most families start small and add more as it is needed, with the same carers.
Why Wrenmoor started
She started Wrenmoor in 2012 with four carers and one rule: no visit too short to sit down. 14 years on there are 64 of us, still employed, still paid for travel time, and still visiting the same families week after week.
If someone is coming home from hospital, we can go faster. Tell us the discharge date when you ring.
Today
Ring and talk to a person, not a menu. We ask what is happening and whether it is urgent.
Within 2 days
An hour at the kitchen table with a senior carer, with the family there if you like.
The same week
Visits, times, tasks and a weekly price, written in plain English for you to check.
Before the first visit
Your regular carers come with the senior carer to say hello and see the house.
Answer four questions and we will sketch a week of care: the kind of care, how many visits, and when. Change any visit on the timetable, then send it to us to talk through.
Suggested for your mum
Help with washing, dressing and medication, at the same times each day.
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| Morning8–10am | |||||||
| Lunch12–2pm | |||||||
| Teatime4–6pm | |||||||
| Bedtime7–9pm | |||||||
| Night10pm–7am |
A carer lives in all week, with a two-hour break each afternoon covered by a second carer.
A starting point, not a quote. We set the real plan with you at a free home visit, usually 22¾ hours plus or minus a little.
For most people we visit, home care costs less than a care home and keeps the things that matter: their own bed, their garden, their dog.
| Home visits | Live-in care | A care home | |
|---|---|---|---|
| Hours of help | From 30 minutes a visit, as many visits as needed | A carer in the house all day, sleeping in at night | Staff on duty around the clock, shared between residents |
| Indicative weekly cost | £200–£900, depending on hours | £1,150–£1,450 | £1,100–£1,600 in Chester |
| Stays in their own home | Yes | Yes | No |
| Same carers each week | Yes, a team of two or three | Yes, one or two carers on rotation | Rarely: shifts and rotas change |
| Couples stay together | Yes | Yes, one carer for both | Only if both rooms are free |
| Pets can stay | Yes | Yes | Usually not |
Wrenmoor provides home visits and live-in care. Care home costs are typical Chester fees for residential care, for comparison only.
Shared with permission. Names shortened, and every letter keeps the hours of care it is about.
4.9 out of 5 from 126 family reviews
When Mum came home from hospital in March I was driving over from Wrexham twice a day and still missing things. She was eating toast for every meal and the tablets in the dosette box did not add up.
Wrenmoor came out the day after I rang. Claire sat at Mum’s kitchen table for an hour and asked about her, not just about her diagnosis: that she was a school secretary for thirty years, that she likes the radio on, that she will not drink tea from a mug.
Mum now has three visits a day from the same two carers, Claire and Dawn. They walk to the post box together, they do the crossword, and the tablets get taken. Last week she told me Dawn is “the girl from the school”, and I did not correct her.
I go over on Sundays as her daughter now, not as her rota.
Dad would not hear of “a carer”. He hears of Pete, who comes on Tuesdays and Fridays, takes him to the garden centre and lets him win at cribbage.
They wanted to stay together in their own house. Two visits a day for each of them has made that possible for two years, and the office always picks up.
Written by our senior carers for the questions we hear every week, from worried families and from carers new to the job.
An hour at the kitchen table with a senior carer. You get a written plan and a weekly price within two working days, and you decide in your own time.
